Frequently asked questions
Do you accept walk ins?
Yes, we accept walk-ins for PC and laptop repairs. Our Austin shop is open Monday through Thursday from 9 AM to 5 PM and ( AM to 4 PM on Friday for convenient service.
How long does PC repair take?
Most PC repairs are completed within 1-3 business days depending on the issue. We provide diagnostics first to determine the exact problem and timeline.What warranty do you offer?
We provide a 1-year warranty on all parts and labor for PC repairs. MacBook screen repairs come with a 3-month warranty for complete peace of mind.Can you fix MacBook screens?
Yes, we specialize in MacBook screen repairs including cracked and damaged displays. All screen replacements include our 3-month warranty on parts and labor.How much does laptop repair cost?
Laptop repair costs vary based on the specific issue and parts needed. We provide free diagnostics to determine the problem and give you an accurate quote.Do you build custom gaming PCs?
Yes, we build custom PCs tailored for gaming and work needs. Our expert assembly ensures optimal performance with quality components and professional advice.What PC problems do you fix?
We repair all PC issues including motherboard failures, hard drive replacements, power problems, and performance issues. No pushy sales tactics, just honest diagnostics.Is data recovery included in repairs?
Data recovery services depend on the specific drive condition and failure type. We assess each case individually and discuss recovery options during diagnostics.Do you service all computer brands?
Yes, we provide expert diagnostics and repairs for all computer brands and models. Our technicians have experience with PCs, Macs, and laptops from major manufacturers.What IT services do you offer?
We provide comprehensive IT services including network management, system maintenance, and technical support. Our solutions are tailored to your specific business or personal needs.Why do I need to pay for a diagnostic if I already know my PC is broken?
A $29.99 diagnostic at Austin PC Builders ensures we identify the root cause, not just the symptoms. Whether it’s a failing capacitors or a corrupted OS boot sector, precise testing prevents you from spending money on unnecessary hardware replacements.
When should I choose a custom PC build over a store-bought model?
Custom builds allow for component-level optimization that pre-builts lack. Our experience at Austin PC Builders shows that selecting specific high-quality power supplies and cooling configurations significantly extends the machine's lifespan compared to mass-produced units with proprietary, restricted parts.
What's the difference between a software fix and a hardware upgrade for a slow laptop?
Slow performance often stems from mechanical hard drive bottlenecks or bloated registry files. Austin PC Builders recommends analyzing your system throughput; if the hardware meets modern requirements, we focus on software optimization to resolve freezing without expensive parts.
How long does a typical blue screen or boot error repair take?
Boot errors often require deep-level disk checks and driver audits. While some software conflicts are resolved quickly, hardware-related crashes require stress testing components like RAM and GPUs to ensure the system remains stable under heavy workloads after the repair.
What factors affect the cost of repairing a power or port issue?
Cost depends on whether the fault lies in the external adapter or internal DC jack. At Austin PC Builders, we verify if a simple port cleaning or solder reflow works before committing to a full motherboard or power supply replacement.
Why is my PC fan making loud grinding noises?
Grinding usually indicates bearing failure or significant dust accumulation obstructing the blades. We perform a physical teardown to clean or replace the thermal components, as neglecting fan issues can lead to CPU throttling and permanent heat-related hardware damage.